Refund policy

Last updated October 26, 2026

All sales are final

We do not accept returns or exchanges. Please check the photos, size, finish and features on the product page before you order, and email us with any question first. We are happy to help you choose.

Damaged, faulty or wrong items

If your order arrives damaged, does not work, or is not what you ordered, email tsunamworld2372@gmail.com within 7 days of delivery with your order number and a photo or short video of the problem. We will send a replacement or refund you. You do not need to send anything back.

Missing or lost orders

If tracking shows your order was not delivered, or it has not arrived within 25 days of the ship date, contact us and we will resend it or refund you.

Refunds

Approved refunds go back to your original payment method within 10 business days of approval. Your bank may take a few extra days to show it.

Cancellations

You can cancel for a full refund if you contact us before your order has shipped. Once it has shipped, all sales are final except for the damaged, faulty, wrong or lost items described above.