Shipping policy

Shipping policy

Last updated October 21, 2026

 

Where we ship

We currently ship to addresses in the United States. We do not ship to PO boxes, APO or FPO addresses, or outside the US yet.

 

Shipping cost

Shipping is free on every order. There are no handling fees.

 

Processing and delivery times

Orders are confirmed and handed to our supplier within 1 to 3 business days. Most orders arrive 7 to 14 days after you place them. Some sets ship from a warehouse in the US and arrive sooner; others ship from our overseas supplier and sit at the longer end of that range. Busy periods, weather and carrier delays can add a few days.

 

Tracking

You will get an order confirmation by email right away, and a tracking link by email as soon as the package is scanned by the carrier. Tracking can take 2 to 4 days to show its first update.

 

Multiple packages

If you order more than one set, they may arrive in separate packages on different days. You will get a tracking link for each.

 

Address mistakes

Please check your address at checkout. If you spot a mistake, email us straight away and we will correct it if the order has not shipped. We cannot change an address once a package is in transit, and we are not able to refund orders delivered to an address that was entered incorrectly.

 

Late or missing packages

If your order has not arrived within 25 days of the ship date, or tracking shows it was delivered but you do not have it, contact us and we will investigate with the carrier and resend or refund the order.

 

Contact

Glow & Oak, Cash Dillon

glowandoak@gmail.com